Why you must not use Singapore Hobby for any DJI repairs.

Rant/ Complain post. Scroll all the way down for TLDR version.

4 April – Logged case to DJI
5 April – DJI revert to contact Singapore Hobby
19 April 2018 – We send in the Mavic Pro to Singapore Hobby and got a qutation on 19 April.

Repair cost $593.60 paid to via paypal sales@singahobby.com Replacement/Repair :
Damping Board:$20
Back Right Leg $101
Front Right Leg $110
Back left leg:$101
Top shell $14.30
middle shell $28.70
front sensor $138.60
Camera Ribbon:$80.00
$120 labour charges

27 April 2018 – Told Singapore hobby to cancel after they told us that have to collect $150 AFTER the repair. The upfront $150 is for “diagnostics and evaluation” only. WTF?!
28 April 2018 – Singapore Hobby called that the $150 AFTER repair is wrong. Will not be collected. Inform them to go ahead….#BMOML – biggest mistake of my life.
29 April 2018 – Car Free Sunday, Singapore Hobby was involved. If too busy shouldn’t accept our mavic for repairs!
8 May 2018 – Asked for update
9 May 2018 – Replied, still repairing…end of the week should be done. To wait.
21 May 2018 – Ask for update again…no reply.
23 May 2018 – Ask for update to the previous update if any.
25 May 2018 – Singapore Hobby replied informing high voloume of repairs.
31 May 2018 – Ask for update again, got a reply that it is ready for collection soon as they are doing test flight. ***Note they mention they did test flight.***
1 June 2018 – The repair completed.. That’s 6 weeks.
6 June 2018 – Collected from Singapore Hobby. When we receive it, the transmitter has no sound and the Mavic Pro has a forward right sensor error. Emailed immedaitely to Singapore Hobby with screenshots.
12 June 2018. – send it back
21 June 2018 – Send a chaser email on and giving up hope that i’ll be getting it back anytime soon.
25 June 2018 – Took the initial request to DJI and continue the original request requesting them to look into their Singapore partner, Singapore Hobby. It’s really bad and DJI took over.
3 July 2018 – Singahobby send the mavic pro to DJI, below screenshot shows it is showing up. Case logged and accepted as CAS-1972819-N6Q2S0

10 July 2018 – Received at DJI, same day quoted. Quote sent to Singapore Hobby. oh god…more waiting.

13 July 2018 – Asked DJI why quote delayed for 3 days and still not paid.
14 July 2018 – DJI replied “We hope that your dealer can provide the latest update of the repair case as they are in contact of our facility with this.” My dealer is useless…I can only lan lan siao siao wait.
16 July 2018 – Singapore Hobby sent a quotation on the repair charges. This is DJI quoted plus maybe or maybe not, their markup. Funny how DJI still found things to repair after Singapore Hobby has “repaired” it? Shouldn’t their repair certification be revoked? Replied them the same, that if there’s still things to repair, what did you do? I paid you for?

18 July 2018 – Emailed DJI on update.
19 July 2018 – Singapore Hobby reply that they need to inform me the charges BEFORE DJI can proceed with repair. Whatever that means. Replied asking if DJI is proceeding or not.
19 July 2018 – James Russell from DJI revert with a copy and paste reply “We regret to inform you that we are not able to provide more details regarding the case you checked. Because it was reported by the dealer.

We only can provide case information to the original reporter in consideration of safety and privacy protection.”

…send the whole above to DJI repeating the whole case form beginning till now ALL OVER AGAIN. Case original reported was ME and me all along. Wtf are you talking about?! CAS-1972819-N6Q2S0 is the new case ID, it is tied to Singapore Hobby because they send it to you! Your system has tied it to them, while we paid them, they didnt fix, DJI takes over and I’m still screwed.

23 July 2018 – Ronald Yong from Singapore Hobby replied to DJI’s logged case that he happen to be in DJI China as well, for training. Asked to meet up with the support James from DJI to resolve this.

25 July 2018 – Replied Singapore Hobby to sort it out with DJI.

26 July 2018 – Nothing is done, no update. Open a case with Paypal trying to get back the original money paid on 19 April 2018.

30 July 2018 – Singapore replied PayPal resolution saying the repair is for…(we direct quote) transmitter only! So the quoted $310.30 is for repairing the transmitter? Then why did they send the whole mavic pro back? Or did they send the whole mavic back since one of the front vision sensor has error.

1 Aug 2018 – Singapore Hobby replied the 25 July email that he “may” be able to check with his manager on the status. Well done, 1 week read 1 email and ok, you slowly may check…we have given up anyway.

3 Aug 2018 – Ronald from Singapore Hobby replied in Paypal Resolution Centre. We called and spoke to him and agree to pay 50% of the 2nd quote of $105.15, well, since we do not ask for a on the spot demo, we see how it may seem that we took it out the shop, to be fair, anything could have happened to it. It’s been 4 months to the day, we just want this over and done with Singapore Hobby.

6 Aug 2018 – Payment received by DJI and repair in progress. Another few days wasted.

13 Aug 2018 – Repaired and was returned to Singapore Hobby today. We waited.

17 Aug 2018 – No fucking response as usual. Send chaser email and waited again. Slow response. Receive but can’t call or email to tell me after all the big fucking hoo-ha with them. This should have been put on piority. That’s the way bussiness is done at Singapore Hobby. Fucked-UP!

20 Aug 2018 – Received call from Singapore Hobby. Meet tomorrow 12.30pm Hong Lim Park to test.

21 Aug 2018 – Met, Tested. Collected. Left.

Dji took only 8 days once payment is received. If not for wasting a few months at Singapore Hobby. We won’t be tangled in this garbage.

Comparing a similar case we log concurrently with DJI.

Smiliar case we log ( CAS-1830023-xxxx)

23 May 2018 – case logged via email.
24 May 2018 – Case accepted with case log number received from DJI Nicole.
7 June 2018 – DJI Received with email acknowledgement.
28 June 2018 – Delay by us on sending out due to newborn at home. Sent via SF Express
29 June 2018 – At DJI
7 June 2018 – Quotation for repaired received,
8 June 2018 – Payment made.
13 June 2018 – Informed it is repaired and on the way back
15 June 2018 – Informed by Roly Fang that there is a slight delay due to updating of shipping system and the Dragon Boat Festival.
22 June 2018 – Received the DJI Mavic Pro.

The above is delayed and yet it is still faster than what we have sent to Singapore Hobby!

Their contacts, they have some other domain names but if you see this address and contact, be afraid…be very afraid:

150 South Bridge Road
#B1-23 Fook Hai Building
Singapore 058727

Opening hours:
10:30am to 7:00pm Mondays to Fridays
10:30am to 6:00pm Saturdays
CLOSED on Sundays and Public Holidays

Call us at (65) 6532 1993
Email us at sales@singahobby.com
Fax us at (65) 6535 7866
DJI themselves are a mess. When you log a case, whenever you spread out your response and then carry on the replies, it’s as if it’s a brand new case. Having to repeat and their standard reply “We understand your frustration and hope to resolved it.” Oh stupid. Solve it already! Then we go round and round all over again! Paypal resolution is the fastest and easiest way to make vendors wake up since behind the scene, I believe it will cause issues on payment and receiving of funds. They will surely reply.
We need alternatives in Singapore. Old school hobby shops need to die.

TLDR version

TLDR – Singapore Hobby took 2 months to repair our mavic pro. Complained to dji who took over the case. Don’t use Singapore hobby. Go direct to DJI.

Antennas – Dont be Sally.

Have you wonder why at times, your DJI drone just dont fly as far as your friend’s? You get video interferences when you friend’s Mavic Pro just flys perfectly ok? On the same day, at the same location?

Are you setting up your antennas on the DJI Mavic or for the matter any DJI drones crossed or facing on another?

Check out Sally. She’s the drone girl who loves taking pictures, pictures of her flying a drone that is.

Then this…

ok, photo op or not, taking pics of you enjoying flying has to be realistic. See all her antennas “placement”. It’s a simple rule of folding them and have it face the drone. You’ll get far (pun) better range.

Dont take our word for it. Download any DJI manual, you’ll see this section.

So the next time you setup your antenna, do that both standing setup. Not cross, not have it parallel to the ground (unless you’re flying directly overhead all the time) and remember, dont be like Sally.

Toy shops selling drones

 

Recently we were on flying assignment that requires us to move around a few locations. At a location we met a fellow drone flyer at a field. He was flying a Syma he said to have got it from a toy shop. His first drone, he proclaim. Then he went on to complain about how lousy it flies then he flew it and showed us. It scare the shit out of us. There is basically no control and it ascend on its own when he had it on the throttle at middle position. He held it out and showed us. It kept going up then it crashed after hitting a tree. Thank the gods there wasn’t any children at the playground of this hot afternoon.

Toy shops not knowing what these are must not be trying to make a profit and sell these drones. We visited the said shop and there are a lot of models. Traditional toy shops know nothing about drones, it’s care, repair and most importantly how to operate it safely. It’s not like the trucks and cranes or dolls and action figures they’re selling. These don’t crash or drop out from the sky and hurt or worse, one day, may have someone, a child no less, lost an eye ball a finger or… get killed.

He ended his day after we let him tried out the Phantom 4 after some explanation why it is dangerous, how it is dangerous and how to have fun, real proper fun with the Phantom 4. He was real happy and say he’s getting a “DJ”. Yes, that’s what it’s known to him, a dji Phantom to him. We told him in the meantime to look at renting it from us and left him out contact and website address. He’ll be back, we’re sure of it and we look forward to have him enjoy one with some shots of him and his kids and wife having a good time, safely.

We broke the Xugong Pro V2

Update: 18 Dec 2015

The top and bottom plates from Red20RC are great! We order 2 sets, one with 2mm thickness and another with 1.5mm. The original ones are 1.5mm. Red20RC provides good quality carbon fiber.

Along with this build, there was a Hobbyking sale and the gimbal is frame were on offer. We got another set and love the gimbal.

ImmersionRC XuGong V2 Pro Quadcopter Kit With Integrated Printed Distribution Board 1   US$118.96 IN STOCK
Immersion RC XuGong V2 Pro 2-Axis Brushless Gimbal Upgrade 1   US$109.96 IN STOCK

Thus, born, the Twins!

 

Updated: 7 Aug 2015

So it’s been 4 months since we crashed the Xugong V2. Replacement parts are finnaly up at GetFPV and ReadymadeRC with real stock on hand but not the PDB or the carbon fiber frame. Frustrating…

Some replacement we got:

Yep, we broke even the round red “washer” installed on the folding arms.

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No more Red. Replacement parts for the longer screw is now black. We checked with some others on Instagram who just got their Xugong V2, out of the box, theirs are now black.

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Arm replacement and center spider assembly

We knocked this back but wasn’t as nice looking ever again, replacement arm.

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Frame Damages

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Finally some spares that we know will need.

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April 2015

We crashed while flying near the Cleantech Park. Warning, dont use the spring retainer for Xugong V1 on your Xugong V2. The arm will sweep back if there’s wind.

We broke the same PDB at the exact same location.

 

 

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Even with the retainers installed, the whole PDB got ripped out and the Video TX port was broken off.

Our first stop was ReadyMadeRC who got back to us really quickly, they however, understandably couldn’t offer repairs.

Then we went around and checked out Digikey, there’s so many components, it gave us a headache.

Then we wrote to ImmersionRC who got back to us quickly to get this replaced at a fee, since many retailers have yet to have the parts, we hope not to disclose the prices. Do wait for your favourite retailers to have the replacement parts.

We’re pretty sure it’s a simple repair but looks like the “legs” are broken off from the whole circuit board that’s the whole integrated PCB, video switcher, ezOSD all built into it. The board still beeps when it’s powered up meaning it’s sure to be working fine. So we took the road less traveled AFTER paying and getting the replacement PDB from ImmersionRC.

Commonwealth Drive

The place where only recently, a uncle got charge for chopping another uncle cos he hears his “voices” in his head. It’s also the place that is being closed down and is a great place to do some urban shots of these flats. People have generally moved out but mind the cars owners who are enjoying some free parking there. Once people figure out what we were doing, some curious joggers came by to say hello.